Technical Support Engineer

As a Technical Support Engineer, you will have your fingers in almost all aspects of what we do and will work directly with all different roles within the company as well as engage directly with clients.

You will frequently wear multiple hats at the same time and be presented with challenging problems including but not limited to: client websites issues, email trouble, cross platform desktop support, linux server administration, customer help desk, network/printer support, zombie apocalypses and more. In addition, as you gain experience and Caxy specific expertise you will have regular opportunities to recommend and implement improvements impacting the full company, and to recommend and establish efficient processes to improve company operations.

Requirements 

  • Available to work onsite at the Caxy offices during our regular business hours

  • Able to work within a team environment as well as independently as needed

Responsibilities 

  • Field all support requests and be the first responder to help desk issues reported by clients

  • Provide network infrastructure support

  • Provide network administration support

  • Configure JIRA and add-ons

  • Configure new software/hardware as needed

  • Automate environment creation

  • Configure Caxy computers for all users (maintain administration accounts)

  • Set up Caxy employees with VPN/ Work from home access

  • Provide hosting support for all Caxy internal & external needs

  • Manage subscriptions and licenses/users

  • Optimization: office gear setup, existing workflows, etc.

  • Migrate and update internal as well as client sites as needed

  • Work with a Quality Analyst on testing/automated testing initiatives

  • Web application maintenance

  • Backups, Backups, Backups

  • Other tasks and responsibilities as requested

Core Competencies

  • Proficient in Linux environments (Nice to have – Windows, Mac OS X)

  • Proficient with LAMP stack management

  • Proficient at general network administration

  • Proficient at working with Rackspace or AWS cloud platform

  • Proficient in Asterisk or other IP-PBX (We run FreePBX)

  • Competent at providing desktop and printer support

  • Competent at working with version control workflows – Git

  • Competent understanding of web technology and basic protocols including HTTP(S), DNS, SSL, TCP/IP, SSH, etc…

  • Novice to competent at working with Drupal and/or WordPress

  • Novice to competent ability to perform junior level QA support

  • Nice to Have – Virtualization (VMWare, KVM, VirtualBox)

Desired Candidate Qualities 

  • A strong ability to communicate effectively with clients as well as technical and non-technical co-workers.

  • A passion for agile development practices, open source values, beautiful code and automation.

  • A constant thirst for the new and desire to solve problems. We’re always looking for innovative ideas, and solutions for quandaries new and old.

  • A desire for continual learning and professional growth.

  • A desire and ability to collaborate with others, and work as part of a cross-functional team.

  • An active participant in relevant communities and support networks.

  • A well developed ability to focus on multiple, varied topics at a time.

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